Refunds and cancellations

Destroy My Stuff does not sell or ship physical goods, so merchandise returns do not apply. Cancellation, refund, and service-dispute requests are handled under the policies below.

Request a cancellation

A signed-in customer can cancel a pending or confirmed request from My bookings. You can also email support@destroymystuff.com and include the booking reference. This address is monitored.

No payment is collected when a service request is submitted. Cancelling a request that was never charged does not create a refund.

Request a refund

Email support@destroymystuff.com with the booking reference to request a refund. A refund applies only to an amount that was actually captured. This address is monitored.

Raise a billing or service dispute

A signed-in customer can open a dispute on a completed job from My bookings. You can also email support@destroymystuff.com and describe the billing or service issue. This address is monitored.

After a payment has been captured

If a payment has been captured, a customer cancellation follows the time remaining until the scheduled job:

• 24 hours or more before the job: full refund of the captured amount.
• At least 2 hours and under 24 hours before the job: 50 percent refund.
• Under 2 hours before the job: no refund.

Those tiers apply only to an amount that has actually been captured. Cancelling before any capture does not create a charge.